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产品服务体系

Product service system

1.1产品专业研发,针对工地不同的特殊需求进行相应调整。如:增加摩擦力,改变表面效果,改善砖坯配方。
1.2产品专业定制,针对设计不断提高个性化需求,可提供仿石,仿木,仿金属,仿丝织品,仿各种建筑新材料的定制,并且可实现小批量定制(300m2以上)。
1.3产品专业配套,国内唯一连线加工生产线,可实现裁切产品连续生产,直接入仓,且加工能力强。
1.4产品专业包装,可针对不同项目要求,整托发运、散装运输,同标段产品按施工比例配比运输等增值服务。

1.1 product research and development, for different special needs of the site to be adjusted accordingly. Such as: increase the friction, change the surface effect, improve the brick formula.
1.2 Product customization, for the design to continuously improve the individual needs, can provide stone, wood, imitation metal, imitation silk fabrics, imitation of a variety of new building materials customization, and small quantities can be customized (300m2 above).
1.3 professional product support, the only connection processing domestic production lines, cutting products can be achieved continuous production, direct warehousing, and processing capacity.
1.4 Professional packaging products, for different project requirements, the entire shipping, bulk transportation, with the same paragraph of the proportion of the proportion of the proportion of construction transportation and other value-added services.

现场服务体系

On-site service system

2.1所有现场服务人员都是公司直聘员工,均经过专业的生产知识培训,对产品特色和产品应用有深刻的认识。
2.2各服务体系人员均在陶瓷行业从业三年以上,管理人员十年以上工作经验。
2.3公司制定工地服务人员服务准则,所有服务人员按标准操作流程(standard operation procedure)公司每月按服务质量进行考评。
2.4全国各地设有近20个公司直属办事处,高效快速的服务和解决合作过程中各种问题。办事处所在城市要求12小时内反应。办事处所在城市外要求24小时内响应。查收、卸车、破损界定等事宜。在施工时,要求进行铺贴前的指导,铺贴中跟进和铺贴后的回访。施工完毕后负责验收、请款。用系统化的服务,赢得客户的信任。

2.1 All on-site service staff are the company's direct employees, have been trained in the production of professional knowledge of product features and product applications have a profound understanding.
2.2 The service system staff in the ceramic industry practitioners for more than three years, management staff more than 10 years of work experience.
2.3 Companies to develop site service personnel service guidelines, all service personnel according to standard operating procedures (standard operation procedure) The company monthly service quality evaluation.
2.4 There are nearly 20 offices directly under the country throughout the country, providing efficient and rapid service and solving various problems in the cooperation process. The city where the office is located requires a response within 12 hours. Outside the city where the office is located, respond within 24 hours. Check, unloading, damage and other matters defined. During the construction, the requirements of the pre-paving guide, paving the follow-up and paving the return visit. After the construction is responsible for acceptance, please payment. With systematic service, to win the trust of customers.

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